Derald Sue, the CIO at InsideTrack.com described the evolution of his IT organization from a failed traditional "command and control" in-house development shop to a place that became more service-oriented. In the process he increased the size of his staff, delivered more cloud-based services, and cut  response time. Oh, and he become a hero in the eyes of his end users, too. Here is how he did it.

Need inspiration? Here are true tales of how innovation came from outside the R&D walled garden. These stories should convince you to tear those walls down too, if you really want to see ideas – and your company – grow.

Here's six typical mistakes IT shops make when they outsource their software development, IT operations, and support services. You also learn about look at particular situations that are better or worse outsourcing opportunities.

Savvy IT leaders learn how to effectively partner with other departments to achieve corporate goals. Learn the criteria your management and finance departments use to assess your success or failure.

Deliberately designing your workflow can increase efficiency, improve customer satisfaction, and save you money. Workflow – the way your company does things – is mostly like Topsy. It just grows. But by deliberately designing your business processes you can do it better.